Interior Designs NE Ltd

Privacy Policy

Interior Designs NE Ltd Privacy Policy

Our contact details  

Name: Interior Designs NE Ltd 

Address: 3 Station Road Sunderland SR6 (AA 

Phone Number: 0191 5481092 

E-mail: Sales@interiordesignsltd.co.uk 

 General

Interior Designs NE Ltd (“we” “us” “our”) is committed to protecting and respecting your privacy. This Privacy Policy (“Policy”) describes our privacy practices and how we process your personal data when you use our website and offline activities. For the purposes of UK data protection legislation, we will process your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 and national laws which relate to the processing of personal data. Please read the following carefully to understand our views and practices regarding your personal data.

 Personal data we collect

  1. We may collect and process personal data about you in the following circumstances:
    1.  when you ‘Book a free home measure’ and ‘Request a brochure’’. We will collect details such as your name, address, email address and telephone number so we can contact you about the services you have requested and respond to your enquiry;
    2.  when you submit comments in response to our blog posts, we collect any information you voluntarily provide. Before you can leave a comment, you may be prompted to log in to your Google, Twitter, Facebook.  These third-party services may share your authentication information with us as well as information available on or through your accounts with these services.  Please visit Google, Twitter, Facebook, privacy policies for more information on their privacy practices;
    3.  when you voluntarily sign up to receive one of our newsletters or to be added to one of our mailing lists, we may collect your name, e-mail address, postcode.
    4.  whenever you recommend a friend or accept a recommendation as part of our referral scheme.  Please note that it is your responsibility to obtain any necessary consents for any personal data you provide to us from friends or other third parties, and to provide them with a copy of this Policy so they understand how their personal data will be collected and used.
    5.  We also may combine the personal data that we have collected about you with other data about you obtained from other sources (both online and offline), such as from third parties and public sources. For example, if you post a review of your kitchen installation using the review hosting site such as Trustpilot or Google Reviews, we may combine any personal data from the review with other information about you.  If you post a picture on Instagram with interior designs, we may combine that personal data with other information about you.  Additionally, if you connect with us on social media, we may use the social media platforms’ data analytics and advertising tools to obtain personal data about you, such as your demographics, interests, and other characteristics, to use for research and analytical purposes.

  1. We will only use your personal data when the law allows us to. Most commonly we will use your personal data:
    1.  for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
    2.  where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
    3.  where we need to comply with a legal obligation.
  2. These uses of your personal data may include to:
    1.  provide you with information, or provide other services that you requested from us;
    2.  ensure that content from our website is presented in the most effective manner for you and for your device;
    3.  improve our Website and services;
    4.  process and deal with any complaints or enquiries made by you; and
  3.  We may use your personal data where we have your consent to do so, including to provide you marketing communications and other materials you have signed up for.
  4.  Website Links Our Website may, from time to time, contain links to and from the websites of third parties. Please note that if you follow a link to any of these websites, such websites will apply different terms to the collection and privacy of your personal data, and we do not accept any responsibility or liability for these policies. When you leave our Website, we encourage you to read the privacy notice/policy of every website you visit.

Personal data we collect once you have gone ahead

  1.  We may collect details such as your name, address, telephone number and email address when you order goods or services from us in our showroom or over the phone. We will use this information to process your order and comply with our contractual obligations to help manage your account. Additionally, when you place an order, we may collect payment information, such as bank details. We may also collect contact details from you relating to a third party we may contact (with your consent) to discuss an order which you have placed. We may also use your information including your address and the type of product purchased from us to help inform the sale of our products to future customers. We may also use your name and contact details to address your customer service queries in order to manage your order process.
  2.  In order to perform our contract with you, we may also need to share personal data with third parties such as, suppliers, postal service, other delivery organisations and installers, in order to assist in the delivery and performance of the goods and services you have ordered.
  3.  We only allow our service providers to handle your personal information if we are satisfied they take appropriate measures to protect your personal information.
  4.  We may also publish your feedback on our Website and in other marketing materials (subject to obtaining your prior consent where necessary).

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide the data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example to provide you with our goods or services). In this case, we may have to cancel any order you have placed with us, and we will notify you if this is the case at that time.

 Monitoring and records

  1.  We may monitor and record communications with you (such as telephone communications and remote planning appointments) for the purpose of quality assurance, training, fraud prevention and compliance.
  2.  We may also take photos of the products delivered and/or installed at your property in order to demonstrate the delivery and performance of products and services to you.

Legal basis for processing your personal data as a Customer or Visitor

We will only use your personal data where the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  1.  for the performance of a contract we enter into with you;
  2.  where necessary for compliance with a legal or regulatory obligation we are subject to; and for our legitimate interests (as described within this Policy) (but only if your interests and fundamental rights do not override these interests).

    Disclosure of personal data to third parties

    As well as set out elsewhere in this Policy, we may disclose your information to the following parties, because we have a legitimate interest in doing so:

    1.  staff members and third party suppliers in order to facilitate the provision of goods or services to you;
    2.  our affiliated entities to support internal administration;
    3.  our professional advisers including consultants, legal advisors, bankers and insurers;
    4.  HM Revenue and Customs, U.K. regulators, and other U.K. authorities who require reporting of processing activities in certain circumstances.
    5.  third party companies like Trustpilot and Google Reviews that collect and assess customer feedback;
    1.  We may also disclose personal data to the police, regulatory bodies, legal advisors or similar third parties where we are under a legal duty to disclose or share personal data in order to comply with any legal obligation, or in order to enforce or apply our Website Terms and Conditions and other agreements, or to protect our rights, property, or safety of our customers, or others.

    Access to, updating, deleting personal data

    1.  It is important that the personal data we hold about you is accurate and current. Please keep us informed if the personal data we hold about you changes.
    2.  Data protection legislation gives you the right to object to the processing of your personal data in certain circumstances, and to withdraw your consent to the processing of your personal data where this has been provided, although we may have the right to process your data without your consent in certain circumstances, as set out elsewhere in this policy. You also have the right to access information held about you and for this to be provided in an intelligible form and rights in certain situations to rectification of your data, to object to automated decision making, to have your data erased or to have your data transferred to another provider. If you would like a copy of some or all of your personal information, please send an email to sales@interiordesignsltd.co.uk
    3.  specifying your name and the details of your request. We will respond to your request(s) as soon as reasonably practicable.
    4. You can also ask us to do the following
    5.  If you make this type of request, we may request specific information from you to help us confirm your identity and verify your request. Data protection legislation may allow or require us to refuse your request. If we refuse your request we will inform you of the reasons why, subject to any legal or regulatory restrictions.

    Retention of your personal data

    1.  We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for (for example to respond to any questions, complaints or claims made by your or on your behalf and to show you that we treated you fairly), unless a longer retention period is required by law or to fulfil a legal obligation or for accounting purposes.
    2.  To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

    Right to withdraw consent

    Where you have provided your consent to the collection, processing and transfer of your personal data, you have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, please contact us at Sales@Interiordesignsltd.co.uk

    Changes to our privacy policy

    1.  We reserve the right to update this privacy policy at any time. Please check the “Last Updated” legend at the top of this page to see when this Policy was last revised. Any changes to this Policy will become effective when we post the revised Privacy Statement on the Website.
    2.  Any changes we make to our privacy policy will be posted on this page. We will notify you if there are any changes to this policy that materially affect how we collect, store or process your personal data.

    If you have any concerns about our use of your personal information, you can make a complaint to us at Sales@interiordesignsltd.co.uk 

    You can also complain to the ICO if you are unhappy with how we have used your data. 

    The ICO’s address:             

    Information Commissioner’s Office 

    Wycliffe House 

    Water Lane 

    Wilmslow 

    Cheshire 

    SK9 5AF 

    Helpline number: 0303 123 1113 

    Last updated: February 2025